Revised September 21, 2005
(and other information you should know)
Before contacting us, please take a few minutes to look at our web site. Most of the items we sell can be found on this site along with part numbers and prices. Feel free to contact us with questions about items not listed on this site at (530)244-1616 or by email at firstname.lastname@example.org.
Please read and understand our Sales Policy and Core Policy pages before ordering. By placing an order with us, you are agreeing to abide by our sales and core policies.
Part numbers are provided on this web site. When placing an order, please use part numbers. This helps eliminate any misunderstandings as to what you are asking for and allows us to help you more efficiently.
Notice that the letter "A" at the beginning of the line in this example is not part of the part number. The letter is there to help you alphabetically find the part in a picture or diagram that may be on the web page.
We will need the following information from you when you place an order with us:
Please have a piece of paper and something to write with near you. If we don't carry something, we may be able to recommend another source you can try.
We accept the following credit cards:
Orders can be placed 3 ways:
We do not recommend placing an order by email. Your credit card information is not secure using this method.
Once your order is placed, we will get it shipped out as soon as possible. In most cases, it can be shipped out the day you place your order. However, if an item is not in stock, the order is placed too late in the day, or if you call back to make changes to your order, then shipping will be delayed. Please try to keep progress checks to a minimum. Order progress checks won't get the order to you any faster and the more time we spend tracking down paperwork, the less time we have to pack and ship your order.
All orders are shipped UPS Ground unless you specify a different service. We are in California. If you are on the east coast, shipping time is about 7 to 10 days. If you are on the west coast, shipping time is about 1 to 3 days. All others fall somewhere in between. Once an order has shipped, we have no way of stopping the shipment or speeding up the progress of the shipment.
Shipping cost is based on the weight, size, value and destination of your package. We will not know the exact shipping cost of your order until after it has been boxed up, weighed and measured. We can't quote an exact shipping cost at the moment you place your order.
Due to changes in UPS pick up times, we can only offer next day air service to the following states: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Kansas, Montana, Nevada, New Mexico, Oregon, Utah, Washington and Wyoming. If your state is NOT on the list, then next day air service is NOT available to you.
Orders shipped via the U.S. Postal Service are subject to a handling charge. It is $1.00 for small packages that can be shipped out of our store. It is $2.00 for any large or foreign packages that we have to take to the Post Office.
When you receive your order OPEN THE PACKAGE IMMEDIATELY AND INSPECT THE CONTENTS. Let us know right away if something is missing or not the correct part. Any damage to the package and the contents should be reported to the shipping provider right away (UPS, U.S. Postal Service, etc), not Bus Boys, Inc. All sales are final after 90 days so don't wait years to open the box as some people have done.
Remember to have the correct service manual and tools handy before attempting any repairs on your vehicle.
Telephone: (530) 244-1616
Orders Only: (800) 792-2697
Fax: (530) 244-0933
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